Return & Refund Policy

At WowWear, we are committed to providing high-quality apparel, merchandise, and custom-printed products. Please review this Return & Refund Policy carefully before placing an order.

Standard WowWear Products

For standard WowWear products featuring WowWear-owned designs, customers may request a return or exchange within 14 days of delivery, provided that the item:

• Is unused, unworn, and unwashed
• Is in its original condition
• Has all original tags and packaging (if applicable)

Customers are responsible for return shipping costs unless the return is due to a defective product, shipping damage, or an error made by WowWear. Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Custom & Personalized Products

WowWear offers custom products that may include customer-uploaded artwork, logos, photographs, text, or other personalized content.

Because these products are created specifically for each customer, custom and personalized items are non-refundable and non-returnable except in the following circumstances:

• The item arrives damaged during shipping
• The wrong product was received
• The product contains a manufacturing or printing defect
• The finished product materially differs from the approved order specifications

Reporting an Issue

If you believe your order qualifies for a replacement or refund, please contact us within 7 days of receiving your order.

To help us review your request, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging (if applicable)

All requests are reviewed individually, and WowWear reserves the right to determine the appropriate resolution.

Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

• Custom or personalized products
• Products containing customer-uploaded designs or artwork
• Products ordered in the wrong size, color, or style selected by the customer
• Orders shipped to an incorrect address provided by the customer
• Products showing signs of wear, washing, alteration, or misuse
• Gift cards or promotional items (if applicable)

Order Changes & Cancellations

Customers may request changes or cancellations only if production has not yet begun. Once an order enters production, it cannot be modified, cancelled, or refunded.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout. Please allow 5–10 business days for the refund to be processed and reflected by your financial institution.

Replacements

Where appropriate, WowWear may offer a replacement product instead of a refund. Replacement decisions will be made based on the nature of the issue and available inventory.

Shipping Charges

Shipping charges are non-refundable unless the return or replacement is the result of an error made by WowWear.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our support team:

Email: support@wowwear.shop

We appreciate your business and thank you for choosing WowWear.